Questions about Pain Treatment

Answers to your questions

When can TENS be prescribed?

TENS can be prescribed for both acute and chronic pains.

Is nerve stimulation harmful in any way?

No, nerve stimulation (or TENS) has no harmful side effects on either short term or long term basis, assuming you adhere to the safety precautions.

Are the costs of TENS devices covered by my insurance agency?

Yes, TENS as a pain relief therapy is fully covered for by your health insurance; unless your insurance policy states otherwise. In order to qualify for a refund, you must first complete a successful trial period. Only then can TENS be prescribed to you by a specialist (your health care agency needs to approve of this specialist in order to refund the costs).

Where will I find someone to prescribe TENS?

Your GP will refer you to a hospital. After going through a trial period, your treating physician can file an application at Van Lent Systems for a refund for a TENS device.

How long will the trial period last?

A trial period will last from 2 weeks to 2 months. During this trial period you will be guided by medical specialists to try out and see if TENS therapy has positive effects on your pain.

Are the electrodes, plasters, gels, etc. I need also covered for by my insurance?

Yes, these products are covered for by your insurance, with the exception of extra batteries and the battery charger.

Who will deliver my TENS device?

The TENS device will be delivered to you (a signature is needed for acceptance of the device) by TNT (the Netherlands). When a package cannot be delivered to you, it will be presented to you at a later time. Such packages will not be handed to your neighbors.

How long will it take before I get my order of new electrodes?

When you place your order before 15.00 o'clock, we will ship it to you the same day. Usually you should receive your order within 1 or 2 days.

I'm not using my TENS device anymore, how can I return it?

Wrap the case with the device, spare cables, unused electrodes and batteries in paper. At the postal office you can ship the package either as standard or expedited.

What should I do if there is something wrong with my TENS device?

First of all you should check the manual for possible causes and solutions. Will this not fix your problem, please contact our Customer Service via telephone number 0412 640690.